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Innovation of retail experiences is a necessity of the modern-day customer. As a business, it is important to understand customer preferences, including their buying patterns, price points, categorisation, and convenience. Automation and a more intuitive commerce process helps in better customer interactions and faster delivery of services. Real-time data and analytics help streamline store operations, with employees being able to manage customers better, as well as keeping track of stock, planning of sales-targets, payment and finance management and order fulfilment.

Dynamics 365 increases agility of retail store operations and enhances customer experiences for optimized outputs. AI-enabled capabilities and a robust digital infrastructure enable retail businesses to standardize their services across multiple stores, while being cost-efficient.

Get more out of Dynamics 365 for Retail, with the help of Dynamics Pal team

From consultancy to deployment and maintenance, Dynamics Pal helps you implement the most relevant Dynamics 365 CRM apps for your retail and commerce business. Our stage-wise automation process helps you to migrate your existing CRM solution on Dynamics 365, with zero downtime, so that you can provide exceptional experiences for your customers, across different channels, as required.

Features of Dynamics 365 for Retail

Evaluation

Stay constantly updated with real-time business performance, to exceed customer expectations. Streamline your omni-channel presence, to provide the same experiences everywhere, as well as be the first to know about market disruptors and changing consumer trends, to maximize business profitability.

• Customized data representation of customer history and buying patterns.
• Real-time, AI-enabled indicators of consumer behaviour.
• Better targeting of prospective customer and brand positioning, through useful insights.
• Pin-point accuracy to identify customer pain-points and market risks.

Purchase and Post Purchase

Provide flexibility to your customers, by providing them with multiple channels to stay connected with you, for their purchasing and after-sales services. Enhance their interaction with your sales team and gain customer loyalty through intuitive customer service.

• Holistic view of customer journey through all channels
• Connected B2B and B2C e-commerce platforms to streamline sales.
• Real-time tracking of customer orders, from dispatch to delivery.
• Intuitive services to increase sales of related products and to encourage repeat purchase.

Merchandising

Adapt to rapidly changing customer needs, with the right pricing and promotional
strategies. AI-enabled merchandising practices and catalogue management to
eliminate wastage, as well as increase sales.

• Real-time, automated status monitoring of stock
• Unified inter-connected channels for product information management
• Automation and efficient Stock allocation, shelf-life notification, stock replenishment, etc.
• Intuitive demand forecasting, assortment planning, product filtering and categorisation to deliver better services.

Retail Operations

With real-time, relevant business insights, AI-enabled automation and consolidated data presentation whenever needed, your employees can become more productive, interact with customers in a better way, prevent losses and reduce cost and time
wastage.

• Streamline workflow and enhance employee productivity with consolidated, real-time activity feed across the organization.
• Omnichannel sales capabilities with unified performance insights.
• Intelligent management of customer payments, product returns, and finance-related issues.
• Secure, cloud-based infrastructure for easy accessibility, with complete account protection and AI-enabled fraud detection and prevention.

Fulfilment

Utilize customer data to create better and more personalized experiences for your customers, explore multiple channels for building a profitable sales pipeline, and provide customers with different choices to do business with you, while reducing customer acquisition costs.

• Capabilities to introduce contactless shopping.
• In-built capabilities to integrate Dynamics 365 with email marketing and digital marketing channels to boost campaign productivity.
• Automation of customer order management, stock management, and lead management, to improve sales and customer experience.
• Better management of stock warehousing and distribution.