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Being a critically important industry, Healthcare organizations need to constantly upgrade themselves with the latest tools and technologies, as much as they can, to provide the best services. Automation in non-medical and administrative work of
the organization helps doctors and the nursing staff to focus more on patient care, while taking care of all legalities and formalities. Allied industries like pharmaceuticals and laboratories also need the same upgrades, as the success of patientcare directly depends on them, along with hospitals.

Keeping this in mind, Dynamics 365 for Healthcare becomes the most reliable ERP solution, with consolidated cloud-based patient history, key-metrics analysis, simplified documentation, better patient interaction and so on.

Explore the full potential of Dynamics 365, with Dynamics Pal

With a wide range of functionalities provided by Dynamics 365, healthcare organizations need as much expertise as they can, to make its best use. Our dedicated team of professionals help you migrate to Dynamics 365, to automate your customer service and data management capabilities, while helping you save costs and streamline your day-to-day operations. As your IT partners, we help you
with issue resolving and maintenance, so that you can scale your IT infrastructure as per your needs.

Features of Dynamics 365 for Healthcare Providers

Pre-visit / Post-visit and OPD Management

As service providers, empower your patients and customers with the right tools and platforms to find you, connect with you, and schedule their treatment procedure. Co-ordinate between different healthcare teams and provide patients with personalized care management programs, enabling them to better understand their treatment in a simplified manner.

• Reach out to more patients through multiple channels, while retaining previous ones with AI-enabled chatbots and digital interaction tools.
• Easy sharing and secure remote access to patient history, to speed up treatment procedures.
• Automation of follow-up visits, billing, payments, and prescription refill, etc.

Care Planning and Management

Collaborate with everyone involved in patientcare, with tools and insights that help them perform better. Simplify complex tasks like equipment scheduling, billing and insurance, bed-availability, staffing, and appointment scheduling, to save time and to speed up treatment, though digital ancillary support.

• AI-enabled scheduling and planning, to sync doctor/patient timing, management of home-visits, equipment/OT/lab availability, etc.
• Holistic view of complete patient data across different healthcare teams, including Electronic Health Records, clinical records, test reports, etc.
• Better involvement of patients in preventive and self-care planning, with the help of AI-generated data and predictive analysis.

Clinical Manufacturing

Get a 360 view of customer demands and upcoming health trends, to take informed decisions. Maximize the utilization of available resources, while reducing the response-time, to exceed customer expectations in service.

• Support your manufacturing practices with better strategies and AI generated insights
• Reduce downtime of machines and equipment, through predictive maintenance, as well as remote troubleshooting support.
• Inter-connectivity of factories for faster processes and optimized outputs.

Clinical Trial and Research

Accelerate your innovative ideas and collaborate between different teams, to carry out its execution with omni-channel communication, data-filter and pattern recognition capabilities, and accurate data collection and representation.

• Remote data-sharing capabilities to improve quality of research, as well as encourage connected research practices.
• Improve scope of clinical trials, with remote access through low-code apps for participants.
• Secure, cloud-based storage of critical data, along with AI-enabled analytics and filtering.

Supply Planning and Distribution Fulfilment

AI-powered predictions of changing market demands and agility in execution helps manufacturers and distributors to timely deliver products and services. With real time data availability, businesses can rapidly adapt to changes and carry out
almost real-time planning, to minimize losses.

• Keep track of incoming, outgoing of consignments and real-time tally of stock in warehouse.
• Tracking of shipment and accurate estimated delivery-time
• Automation of procurement and dispatch paperwork, including contract management and compliances
• Selection of best resources and suppliers, through data-analysis of vendors history.

Sales and Service

et ready access to market data, automate customer interactions, provide omni channel service support, and enhance decision making capabilities of sales team through actionable insights. Develop better customer relations through personalized, on-time services, while enabling employees to perform at their fullest, with support of digital tools.

• Track customer relationship health in real-time, and address customer issues promptly
• Provide customers with various channels to interact with business and to get better services
• Reduced time and costs in customer acquisition, enhanced efficiency in customer support