Introduction to Microsoft Dynamics 365

Dynamics 365 is a product line of enterprise resource planning (ERP) and customer relationship management (CRM) applications announced by Microsoft. Dynamics 365 evolves the current CRM and ERP cloud solutions into one cloud service with new purpose-built apps to help manage specific business functions, including: Financials, Field Service, Sales, Operations, Marketing, Project Service Automation and Customer Service.

  • Editions:

  1. Business edition: For small and medium businesses (SMBs) and includes Finance and Operations related applications.

  1. Enterprise edition: For medium to large organizations and includes Customer Engagement (CRM) applications and Unified Operation (ERP). Examples of CRM applications are Sales, Customer Service, Field Service, Project Service Automation and Customer Insights whereas for ERP are Finance and Operations, Retail and Talent.

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